Merry Christmas and a Happy New Year to all our customers that celebrate the holidays this time of year!
Kind regards,
-Jeff Reid
DCCDPro.com
The VSSPro is back in stock, I had a shortage of motherboards, but now we have been resupplied and are ready to produce them again.
If you need one and have been waiting, they are ready for purchase in the webstore.
Kind regards,
-Jeff Reid
Everything is back to normal as far as processing times go.
Thanks for your patience during that period of low stock.
Kind regards,
-Jeff Reid
DCCDPro.com
Firstly, the fun stuff…I’ve been meaning to post up these awesome videos from Ralph F. for about a month.
Secondly, the bad…we are backlogged about 10 days right now. Normal build and test and ship times are about 7-10 days, right now we are running about 10 days+ due to waiting for motherboards to arrive.
Once they arrive we will be back down to regular processing times.
Let me now if that is a huge problem for you…I can’t make the printed circuit board factory go any faster though unfortunately.
Kind regards,
-Jeff Reid
DCCDPro.com
I just thought I’d mention that the fall is our busiest time of the year.
Lot’s of customers are finishing off the swaps that they had done over the summer, and the weather is getting colder.
With those thoughts…often comes the realization that it is time to get the awd system working properly again before the snow fly’s!
So, if you are thinking about getting a controller before the rush now is the time to do it. We are in the “calm before the storm” as the saying goes.
I will try to bank some boards, switch assemblies etc. to enable us to produce as efficiently as possible but anytime between now and the first snowfall we will be overwhelmed and the delay times will go up.
Our normal build/test/ship time is about 7-10 days. Usually you have your order in your hands within 2 weeks unless we are waiting for a special order component or we are overloaded.
I’ll keep everyone up to date as they place orders with regards to the expected shipping date if it is going to be delayed.
Thanks for your patience!
-Jeff Reid
DCCDPro.com
Well, holiday time is upon us once again.
I will be away on holidays for 8 days starting tomorrow Aug 6-Aug 14.
I will NOT be reachable via phone, email etc during that time…my cell phone may be located at the bottom of Lake Erie.
(Seriously though, I’m camping so all technology is being put aside for that time.)
If you placed an order prior to today Friday August 5th, your order will be shipped by noon tomorrow…tracking won’t be available until I get back but do not panic as I am definitely cleaning up all outstanding orders before I go.
You can go ahead and order while I’m gone if you are ready to do so, that will put you at the top of the priority list for when I return. (You will get your order first.)
There is usually a small backlog when I get back from vacation each year so please be patient for the next 2 weeks as I go away for the first week and get caught up and back to regular service during the second.
Kind regards,
-Jeff Reid
DCCDPro.com
After working with my hosting provider extensively over the last few days I now have a dedicated SSL installed. Which is great news as it gives even better security to my customers when they are shopping in my web store but it also solved the session issue I was having where people could log out and not log back in on occasion.
Let me know if you are still having issues, but I think it is all worked out. Customers who created accounts prior to today may still have difficulty logging in, rest assured though any orders placed were not lost and if you purchased recently I am working on your order and shipping on schedule.
-Jeff Reid
DCCDPro.com
I’m doing a bunch of updates to fix the issue some people are having with not being able to log in to their accounts after they log out.
I purchased a separate SSL cert for my site and am going through some stuff to try to make things better.
Please be patient during this time…
If you need to purchase something and cannot for some reason let me know, I can send a manual paypal invoice and it works just as well.
Kind regards,
-Jeff Reid
It’s that time of year again…I’m ready to start the annual summer sale this weekend. The code will be Summerisback!, and you use it during the checkout process before the jump to Paypal.
Now is your chance to get 10% off your total purchase, and as well I’m still going to continue with the free shipping promotion.
So, you get a double discount which we’ve never been able to offer before!
This will maybe go on for a month, we never know when it is going to get busy…
Kind regards,
-Jeff Reid
DCCDPro.com
Hey Guys,
I think I’ve been having some troubles with emails from customers not being delivered to me as I haven’t been receiving a lot of email for the last 2 weeks.
I thought it was simply a slowdown…but it got me thinking.
So I did some research tonight and a few of my settings have been neglected during the changeover to my new server. (Done by my hosting provider.)
So, if you have been having trouble hecking out…or if you sent me an email and it seemed like I wasn’t responding…my most sincere apologies.
All should be good now, let me know if you have any difficulty with anything on the site and I’ll look into it.
Kind regards,
-Jeff Reid
DCCDPro.com